After more than 35 years of working in pharmacies as a pharmacist, manager, general manager, owner, and CEO, I’ve learned a few things from some very smart people as well as from personal experiences. These have helped me both in work and in my personal life and most are really common sense. The wonderful people who I work with now, many of whom have been with me for over 20 years, understand my business philosophy and they "GET IT". Here’s some of what I know:
- Treat people the way you’d like to be treated. This goes for everyone you meet including and most importantly, your customers and employees.
- Hire people who have great attitudes. You can teach someone a skill but you can’t teach attitude. "ATTITUDE IS EVERYTHING!"
- Life is really simple. Don’t let others complicate it for you.
- Answer the phone and greet people with a smile and enthusiasm.
- Any business deal must be a win-win! All parties involved must profit, not just some.
- Know your business inside and out so you can answer any question that is asked of you from how to fix the copier to the best way to ship a refrigerated medication to the west coast.
- Love the work you do and have fun while you’re working.
Common sense? Most of it. But like my friend, partner, and mentor Nick Braccia says" If everyone could do it, we’d all be the same". Maybe that’s why I was honored to be recently profiled in the Philadelphia Business Journal.